Shamit Khemka says that
employee satisfaction is as important for the success of any business
as it is to ensure customer satisfaction. Remember, a business may
grow to amazing heights or fail badly depending on what and how its
employees feel about it. Employee satisfaction is something that
organizations must pay attention to. Countless business endeavors had
to suffer failure only because of unhappy and demotivated employees.
In other words, the success of any business is largely dependent on
the people (employees) who work for it. If you strive for 100%
customer satisfaction, then make sure that your employees are also
happy working with you. Needless to say; happier employees form the
basis of any successful business venture. Hence, it is good to
provide your employees with positive and conducive work environment
that provides them with space to grow and perform to their maximum
potential.
https://www.slideshare.net/synapsecom/shamit-khemka-hotels-must-remove-negative-ratings-from-make-mytrip-tripadvisor-etc-112556224
